After thinking hard and long enough about my Truworths account, I decided to pay it up and close it. I paid it up and had it closed on Friday the 8th of March. I called Truworths Head office and asked for a letter confirming that my account is paid in full and has been closed. The consultant told ...
On monday i called and requested that they charge r2500 and send it as gif voucher to my mother in PE. I was assured that this is done and the voucher will be delivered by thursday or friday this week. I called again on friday as the card was still not delivered and another agent confirmed to me ...
Hi there I have recently been party to some simply shocking "service" from a number of Truworths employees, and I want it to be addressed please? The issues are as follows: 1. A phone call from a call centre agent at 20h30! 2. Inaccurate information regarding account payments. 3. Staff ...
I went to Truworths Secunda yesterday looking for an evening dress for a wedding I am attending in April. Found a beautiful dress but it was just too small, I went to the cash desk to ask them to order a bigger size for me from a different branch. I had worked for Truworths from 1997 to 2002, so I ...
I was paying for a pair of mens underwear when the cashier asked if I was sure they were the correct size so I said yes my partner takes Large. He then asked what size he was and I said 34. So he advised to take the medium as that was for sizes 34 to 36 so I took his advice and purchased them. They ...
Underwent Debt review in January 2011. Made an arrangement to pay Truworths a monthly payment which they accepted. Kept to my agreement, but in July 2011 they listed a default on my account for bad debt written off! They have since been paid in full, sent me a letter to say that they have received ...