I was absolutely appalled by the service, or rather lack thereof, at the Canal Walk branch on Sunday. While I waited for about 10 minutes just before 2:30pm for somebody to assist me with running shoes, no less than 5 staff members were standing around talking and laughing amongst themselves not ...
I bought a Blackberry 9360 at the shop on 17 September 2013 and now last week Saturday i saw that the phones screen is having a black scratch on the inside and it looks like a blob of the ink doesn't correspond when working on it. I phoned around and asked what is my rights and o they told me that ...
I went to Totalsports to report a damaged soccer jersey. I was told by the sales man that the manager was not around and i should come the following day. Nevermind the petrol i would be wasting. The manager did get back to me as i had left my contacts with one of sales lady there. To my surprise he ...
I already sent a complaint regarding this and got a response but NO action yet, was the response just formality? Correspondence below previous complaint I have closed my total sports account months ago, and the account is closed on totalsports side. However it still reflects as open on my credit ...
I came in to enquire about what the way forward was with a pair of sneakers that were faulty. After a couple of genuine and thorough questions I was offered to get a pair of sneakers to the value of the shoes I had or wait for the same pair that I had to be brought in from another branch. They were ...
I was contacted back by Totalsports after my initial complaint 2weeks ago who could only offer to repair my phone as a solution for the 2nd time!! This is a brand new phone that shouldn't have had to be sent for repairs to start with especially since this is a manufacturer's fault. After not ...