I have experienced the most appalling services from TNT over the past week. I have all the call records and emails if the managers genuinely wish to sort out the rot in the company. On the 27/11 I spoke to Helen Nkomo, she had my filed but never called me. I gave her particulars and she mailed the ...
Cindy Nzimande in TNT's Customer Service was an excellent go-between for our time sensitive order this week. She called back when she promised to do so, was extremely helpful and professional and certainly in my opinion deserves to be commended for her awesome dedication to serving clients. Cindy, ...
TNT, together with DHL seem to be the most incompetent bunch of people i have dealt with. Hardly anyone actually does their job. Staff turnover is appalling. No sales rep has ever been to see us. We have informed TNT of this many times. They just don't care. For us to get any decent service, we ...
I received a small package from Belgium yesterday, which was sent on Friday afternoon. And the online tracking system showed two delays. That's 3 days or 1 working day... with delays. I'm very impressed and very pleased. The service is miles ahead of competitors who often lose and damage goods. ...
I have been dealing with koketso since 15 november 2013. since it was my first time importing something i asked him ONE question about the custom code and he didn't even bother answering it. he instead just sent a generic reply that didnt help me at all. i knew i wasn't going to get an answer so i ...
I had goods sent from abroad. TNT required some documentation for customs. I was contacted by TNT staff and responded to their requests quickly. These staff did not reply to my emails and in the end the item was disposed of. This occurred purely because the TNT staff were incompetent and did not ...