Saturday 7th July 2013, I went to the Musgrave Store to make a enquiry on my New Data Contract. I got to the store at 08:25am as the Telkom Website and Stickers on the store indicate it opens at 08:30am on a Saturday. When arriving at the store 2 staff members were standing outside the closed ...
About 2 months ago i applied for a telephone line closer option 1 package. I have told the agent who help me (can't remember this persons name) that i want the closer option 1 package with no installation fee. Went the technician came out to install my line i told him as well i want the closer ...
28/6 phoned Telkom re faulty line, they tested line and said not Telkom's fault, need to get Switcboard & ISP people out. On Thursday 4 July again phoned Telkom after wasting time & money to get the other people out & according to switchbord people, there is not a Telkom line coming ...
Fault report #s 204CRK060713 553722815 DD300613 130ARK130613 F169108 Escalation dd 060613 57CRK310513 5523045711 DD 160513 431CRK140513 Escalation 516794 & 78452679A I can go on and on giving fault report numbers about my internet access just hanging. Everytime I report it, Telkom reboots the ...
DURING APRIL 2013 I APPLIED FOR A NEW LINE AT MY GRAHAMSTOWN RESIDENTIAL ADDRESS. I WAS TOLD BY TELKOM THAT IT WOULD BE INSTALLED BEFORE END APRIL 2013. WHEN NOTHING HAPPENED I CONTACTED TELKOM WHO ADVISED THAT THE ORDER NUMBER WAS CANCELLED. I WAS NEVER INFORMED. I WAS ONCE AGAIN GIVEN A DATE FOR ...
On the 25th June I sent a complaint here to Telkom regarding their option for "Post-Paid Billing" and how one could access it. Since then there have been some 240 items added, many of which have received a response from Telkom - but not mine. When can I get a reply, please? Similarly I ...