I phoned the call centre to upgrade my account from a capped account to an uncapped account. Zanele was very helpful. She said my account had been upgraded and that I needed to turn my modem off for 5 minutes and then turn it back on. I was given a reference number (43633915) I thanked her hung up ...
At the beginning of August I rang up and ordered an ADSL line and the chick convinced me to take the broadband package too, instead of going with MWeb. It seemed like a good deal. She checked the area and ensured me that it was covered and that there were available lines. I would be up and running ...
Big up to Telkom. My faulty telephone and ADSL lines were fixed within hours of online fault logging! Excellent service! Thank you ...
I applied for an uncapped 2 Mbps adsl line. I am being billed for a Weekender plan R170.18 and Do uncapped Basic R174 even though I was on basic for one day due to you failing to allocate the correct plan to me. This is not the amount stipulated by your call centre or by the staff member at Telkom ...
Over the past 3 weeks I have logged exactly the same service fault 6 times 3 of which have been escalated (What ever that means). Each time I speak to a call centre agent who promises me nothing more than logging my fault. Each time I ask what;s going to be different this time round, I'm told that ...
Telkom transferred our line (phone & dsl) from Jhb to Ramsgate in late June 2013. In Ramsgate we immediately experienced a slow/intermittent ADSL service. After several calls to the call centre we managed to get a technician out, who did the usual tests but could not fix the issue. He told us ...