Good day, as we are a business with important clients i really need my telkom line in working order i reported the fault already on Monday 02/12/2013 through ythe internet Telkom sent me an sms saying they will atend to the problem it's Wednesday nothing has been done when you look up the fault ...
Een phoning for the last 35min and there is just no answer, it just rings and eventually goes to an automated answer, no one at work today?? answer the phone!! Bad service ...
I have requested Telkom several times via telephone to cancel all my internet data bundles, every time the persons says it will be escalated and some one will call me back. This never happens and with the next bill the data bundles are still on my account. I even went into the store to get it ...
I have been attempting for 3 months to get a refund amount paid to me. I have made over 10 phone calls, received hundreds of reference numbers and consistently get no service from any Telkom employee. It finally got the point whereby someone called Ndumi said that the refund was authorised and paid ...
On 27th November our business adsl line went down. Telkom was immediately called, I was on hold for 29minutes before I managed to report the fault. It is now 4th December and NOTHING has been done to repair this line. Our whole business runs on this line! We are losing money each and every day ...
Well where do I start? I have been having problems with my ADSL since they have installed it. I have logged to many calls with the customer call centre and they have sent tech after tech to TRY and sort out the problem. My ADSL connects to the server exchange then it drops, reconnects and then ...