It is unbelievable how such a big company does not care about there customers. I have constantly contacted Telkom ample times since the beginning of January to get three things fixed and the attitude of the call centre agents is dispicable!!! I have never in my life had to deal with such people. I ...
I cannot believe that Telkom are not able to e-mail invoices. I have been requesting since last week, a detailed invoice and I followed up again today. A stupid, dumb afrikaans woman called me (I can't belive that telkom employs people that cannot talk properly in a call centre) just now and says ...
Telkom keeps harassing my husband for an account that is not his. This keeps going on for more than a year now. We never had a telephone number that they quote. My husband never had or has a business. We never stayed at the address they given at the time. We're already staying in our house for more ...
I initiated the process to have ADSL at my place of residence on 14/01/2012. I have had 4 phone calls with Telkom "Service Consultants": each of these phone calls required me to wait in excess of 18 minutes. On two occasions the consultants were unable to assist me and redirected my call, ...
MY SERVICE HAS BEEN DOWN 6 TIMES IN 2 MONTHS. IT IS IMPOSSIBLE TO TRACK THE CURRENT NETWORK OUTAGE THAT HAS BEEN ONGOING FOR 4 DAYS NOW. I RUN A HOME OFFICE AND IT HAS SUBSEQUENTLY INCURRED A LOSS OF INCOME. I ALSO CANNOT CALL THE 10120 LINE FREE OF CHARGE AS THE WHOLE TELKOM LINE IS DOWN. I AM ...
During May 2011 I have telephonically cancelled my service with Telkom for 1gig internet monthly for R79.00 pm. I spoke to a gentleman who assured me that I need not do anything in writing as it will automatically be cancelled and the debit order for R79.00 pm cancelled. The debit order was never ...