Reported phone out of order on Monday 4th Feb 2013. (Ref 1854CRK040213). Followed up on Wed 6th Feb 2013 and was told by call centre that the technician had located the fault on the network but had run out of time and that the fault would be fixed on Thursday 7th Feb 2013. Followed up on Thurs 7th ...
Been having problems with ADSL the last few weeks, the connection and download speed drops so low that even browsing does not work at times. I'm on ADSL uncapped. Reported it online, got an email with ref #253213 - on Feb 6. No feedback yet. Come on Telkom. If there is a problem, just communicate ...
Hi I took out a Telkom mix account on 21/01/2012. The phone was on 29/01/2012. When I tried to blacklist the phone, that is when I discovered that there is no insurance on the phone. When I took out the contract the sales person never mentioned that or else I would have taken out my own insurance. ...
When the complex i am currently living was built Telkom lines were not laid down in the complex to each house. There are over 180 houses in the complex. Now Telkom says they wont put in a line to my house after I placed an order. Dont you want my business. there are lots of houses here that are ...
After logging this complaint for the umpteenth time on Saturday, this morning I received a sms stating that my line has been tested and found to be free of defects. I'd like to know how a line attenuation of 70.5 is considered to be free of defects when it should be below 40 according to the ISP. ...
I used your sms line fault logging system and my ADSL complaint was resolved on the same day that i sent the SMS. would have been nice if the technician had called before he arrived but i was pleasantly surprised when i got home to a working phone on the same day as logging the fault. ...