Once again, I am having to resort to using hello peter to get a response from Telkom in relation to yet another tw months of overbilling. After noticing my direct debt was higher than it should be on my previous bill (I only use my phone line for ADSL so costs are very stable), I tried calling the ...
I was told I would get up to 1 MB per sec, now I know it will not be exact but after reaching speeds of 780 KBS it was okay. Now for the last 3 weeks if I get 350KBS I am lucky. Have been on the phone to Telkom this morning. First call I am on hold for 30 minutes, then after explaining what I need, ...
I am speechless at the service I received from Simphiwe from the Telkom call centre today. He was downright rude! I asked numerous times to speak to his team leader, he just point blank refused! I could hardly believe it! He told me that his supervisor had given instruction that call centre agents ...
I ordered a name change for an existing no (at the property I newly purchased) plus installation of one additional line I intend to use for fax and ADSL at the Menlyn TELKOM shop (O/N 72318542). An SMS told me ADSL was set up on the existing no. Then a technician came, checked the line AND PROMPTLY ...
Last night (25 Feb 2013 at about 20H00) I called Telkom Call Centre because, when i want to browse the internet, i get redirected to a "Telkom Internet Tracking Tool" page, where i need to log into my Telkom Usage, i called 10210 and was on hold for -20 Min, when a lady answered and i ...
0117623745 ANOTHER WEEK PASS AND STILL NO JOY!!! I BELIEVE THE ONLY WAY IS TO GET HOLD OF SENIOR MANAGEMENT AT TELKOM!!! I WILL KEEP ON POSTING HELLO PETER UNTIL I GET THIS PROBLEM SOLVED . TELKOM KEEP ON TESTING TESTING TESTING AND MORE THE LINE . YES IT WORK BECAUSE I PATCH THE LINE TO GET IT TO ...