Good day. In May 2012 I bough a diamond wedding ring at Menlyn Mall during the diamond special. My wedding was in Oct 2012 meaning the ring was bought and kept safe until the wedding day. Two weeks after the wedding one diamond stud fall out and I took the ring in at Clearwater Mall for repairs ...
Hi, I attempted to close my account. However I had a credit balance of R807. This money is owed to me. In order to close my account my balance has to be R0.00. This means that TFG had to refund me. I was informed by a call centre consultant that I needed to go to a TFG store with my ID and my ...
Hi I received a Guess watch as a gift from Sterns Newcastle Mall branch In January 2013. To the value of R1300.00. Within a few months the watch started loosing colour. In May I decided to go to Sterns and complain. The store manager whos name Sonia did not entertain my complain as she said the ...
I've bought my daugter a ladies TEMPO wacth in November. Since Novemebr it was return on 4 occasions complaining about the arm strap keep on breaking. For some reason Sterns/Tempo have suddenly lost any records and on the previous complaints. Everytime i request a replacement to the same value i've ...
I bought a gold & silver 925 9ct ring on 01 May 2013, and noticed colour change to greylish/blacklish and returned it to the store 28 June. I was told be Ntsiki that cannot be assessed by Quality Control department as it was abused. She refused to provide me with assessment report and ...
Bought a chain as a gift last year. two weeks after, it broke. i got it repaired from them and PAID for it. About a week after it broke again. I asked for credit, the could not. i got a new one. Service was good till this time still. about 3 weeks after the new chain broke again. Sent in for ...