I have lodged incident this morning Ref No 9493029 (Leaking geyser). I advised the consultant that I was a bank pensioner and 60, as I have a family member who also has a policy for his property, and he was advised that he no longer needs to pay the excesses on is policy, as he is 60 and a ...
I did an online application for an increase in my overdraft 5 working days ago. Once complete the automated response was that a consultant would contact me 2 working days later to complete my application telephonically. Up to now, I am yet to receive that call. This has happened to me about 3 times ...
On Friday i had a debit order of R224.00 returned because the account was R28.00 in overdraft, the amount went off and was immediately returned at a cost of R115.00 on the same day i deposited R3000.00 into my account - so the account was probably in overdraft of R28.00 for about 2 hours - how is ...
I posted a complaint about gross incompetence relating to a senior Standard Bank staff member on 22 Nov. On 25 Nov I was phoned and told the matter would be escalated to Stanlib. Nothing has happened a week later - nobody has contacted me again and I have lost almost three weeks' worth of either ...
I called the Prestige call centre to assist me with the above enquiry but was told that they could not do what I requested. The call centre agent did not know the products, what was possible on internet banking, provided incorrect guidance, provided incorrect details. She was unprofessional and ...
House damaged by fire in 09/2011 Standard bank supplied incompetent contractor who messed up the repairs & my claim is not settled yet and bank owes me money for repairs and is yet to reimburse me. Despite taking complaint to Mr Joop Dekker, senior manager for complaints in office of the CEO, ...