I received an instant money voucher and when I tried to collect it at the ATM I received a message saying that Standard Bank is experiencing technical difficulties. I was not able to receive my instant money. I tried a another ATM and received the same error. I phoned Customer Care and all that ...
On 20 November I went through to the Northcliff branch to upgrade my account to a Prestige Titanium account, the consultant I delt with was Paballo Kutwana that assured me that everything is settled and I will receive my card within 5-10 working days. 2 weeks after my account upgrade I phone the ...
I arrived at 9am and at 9:50 am I am still queuing for a teller. The branch manager is not at work yet and no one can assist. It is a Monday and the branch cannot even start the week with good service. ...
I am disgusted by their service. On Tuesday, 3/12/13 I was in meeting in Cape Town received an sms for transaction done. I immediately phoned the number in the sms reporting this is. Send from pillar to post but finally received ref # and was told my money will be paid in 0-12 working days. On ...
Utter unprofessionalism! After me, the customer, having to phone numerous times as well as lodge complaints on their black hole enabled system I was finally informed this morning that the claim will not be homoured. This of course is not due to the same supplier having replaced a pool pump earlier ...
On the 02/12 Standard bank decided to take R863.63 out of my account and put it on a complete strangers credit card. On the 03/12 I picked this up and after much toing and froing was told they sorry for their "mistake" and the money would be back in my acc in 24hrs. The next day came ...