Hi I am totally disappointed with the service from standard bank. I have been a client for the last 22 years and the service has gone from bad to worse. I have been trying to apply for a credit card (which I had before) for the last 2 weeks so that I can join the UCOUNTS program. I have been to the ...
Complaint was raised with Thabo Masilo (email available on request) regarding unacceptable comments to me by the call centre agent ("I don't want to support you as a customer any more") on Friday 31 Jan. Email was also sent to CRC (also available on request) at the same time. I have not ...
I called the contact center to enquire about an application that might have been filled out incorrectly. My 1st call was on 24.01.2014 where a consultant confirmed the error and I was told that it would be escalated and resolved in 3 working days. I received a reference number. On Monday 27.01.2014 ...
I wasted R100 worth of airtime on useless standard bank telling me to call here and there because they don't really know which is the department, or should I say which is the competent department that will actually help me. After being given 5 different department numbers by 5 different ppl and ...
I took out a policy to cover my outstanding credit card in case of retrenchment and or dread disease, cancer being one of them. In November 2012 I was diagnosed with cancer in December due to the extent and complication of the surgery which detected the cancer I lost my small business so lost my ...
My vehicle had an accident early August 2013 and the insurance told me it was a write off and that I should request settlement letter from the bank. I asked the settlement letter from standard bank and the vehicle was settled on 14 August 2013 by the insurance. To my surprise on the 1st Septemeber ...