Just before xmas i upgraded my internet package from a 4Mbit/s package to a 10Mbit/s package due to my internet running exceptional slow. Snowball responeded quickly and were more than willing to bump my package up and it happened quickly, since then i have had no or extremely slow internet. I have ...
The worst service ever! November 2013 I requested assistance with removal of an antenna because i moved premises. No assistance and i did the job myself. I then waited another week for the installation. Once the team came to install they advised that their are no line of site thus no service. I ...
Internet installation done on Tuesday 12 November. EFT done as per agreement next day, proof of payment faxed to Snowball at the same time. Credit card then again charged by Snowball with the same amount (R1950). Accounts Dept then acknowledged their mistake, but then tell tell me the transaction ...
It has been 8 days that my internet and company over the road internet been on and off but more off than on and when its on its dammmmm slow, technical support says the tower we connect to has problems and they working on it, for 8 days come on, do i get discount for these off days i doubt that. ...
Have had the most terrible experience with Snowball internet. About two years ago the connection at our hotspot suffered connectivity and performance issues. Opened many support tickets to which the response was slow, nonexistent or inadequate. After finally escalating the problem, they took it ...
My flatmate and I have been using snowball internet for a year now. She is moving to Joburg as a result I need to take over the direct debit to my account. I emailed Snowball account to make them aware of the change in billing with ample lead time stating that the change should take effect on the ...