Ordered a matress to be delivered to my parents as a gift, paid full price in JHB. Mattress delivered in Durban had a major factory fault, inner foam too big for the casing thus a bump is seen along one side of the bed. Called serta, complained and emailed them twice. Was told to resend the email. ...
After having a collapsed matress, I reported it to Dial a bed who referred me back to Serta. I was told by a person at Serta that they do not deal with customers and was referred back to Dial a Bed. Harriet at N1 city was prompt in dealing with my problem and organized another mattress via Serta ...
Hi I phoned Serta 2 months ago regarding my king size stella coll kastor bed which sagged on the one side (the side actually got a bump) and was told they Serta does not deal with clients directly and I need to go to the store I purchased the bed. I went to Dial-a-Bed a Festival Mall and completed ...
I purchased a SERTA bed and base set which was around R6000 from BEARS, but unfortunately lost the receipt I did however obtain and affidavit and submitted it to SERTA (LYLAX) and for some reason now the warranty is not being honoured and the call centre agent advised that SERTA beds were not sold ...
Hello I am Wendy, I bought a bed in Sept 2009 of more than R5000 at the Furniture City in N1 Goodwood, I laid a complaint in the first year at Furniture City with a gentleman with the name Graham concerning my mattress that springs is coming out of the mattress. Serta collected the bed while I was ...
I purchased a 152 cm Sertapedic vitality bed set from mattress king on the 23rd of June 2012, it was only picked up by us from mattress king warehouse on the 18th of September 2012 due to transport reasons. The bed set was picked up by Mattress king on the 3rd of October 2012, pick up note 10175 ...