After six months of continuous follow up I have found Santam to be reactive in all aspects. There is no urgency, no follow up and customer service non existent. My frustration relates to a 3rd party claim. Due to limited progress made over a six months period, I escalated my concerns to manager ...
I logged 2 hospital claims with SANTAM. The 1st took 3 weeks before I heard that the age limit was 25 and they were not going to pay my sons claim. The second is a week old today. I need to supply claim doc and a hospital acct which I did a week ago. From there it is an administrative task ...
For some strange and wonderful reason, when the hail the size of golf hit jhb last year and my brothers car got damaged santam decided to first send my brothers car to Global hail who dumped the car at a panel beater that so much they even forget what they tell you. The vehicle was sent in on the ...
SINCE LAST YEAR 2012 OCTOBER SANTAM INSURANCE HAVE APPOINTED THIS CONTRACTOR, OWNED BY IBEN, TO REPAIR THE LEAKAGE PIPE FROM THE WALL. UPON TILL NOW IT STILL HAS NOT YET BEEN DONE YET AND THIS CONTRACTOR HAS NOWHERE TO BE SEEN. PLUS THIS SANTAM INSURANCE COMPANY IS JUST SITTING BACK NOT EVEN A ...
I home owners insurance with SANTAM. my satellite dish had a lightening strike.damage to the dish and aerial elements was just on R2000. i asked about submitting a claim. i was told not to because the dish is not a fixture and lightening strikes are not covered. sounded strange but i initially ...
I have been with Santam Insurance for the last 5 and a half years and has paid my premium every month. I have had only 3 small claims in this period, i.e. two in 2009 (windscreen and rear window) and one in 2010 (laptop). About two weeks ago I had a freak accident at my house. I was outside in the ...