I lodged a claim with santam and i enquired as to what my excess would be and they informed me that it is R2500. Then the assessor calls me and tells me my excess is actually R2500 R5000! Santam do not explain what these extra endorsements are on your policy. According to Moenieb in the call centre ...
Payment of my claim was approved by Santam and I submitted my credit card details - for them to pay into. They however refuse to pay into my credit card account - stating that they ONLY pay into cheque or savings accounts. I have neither. I find this unacceptable. I have informed them but no reply ...
I bought my brand new car in Decmeber 2013 and have been insured with Santam since then. I met an accident in May 2013 where my car was hit from the side causing me to roll down a bank and into oncoming traffic. Santam then decided to repair the vehicle and used an incompetant Panel Beater (Nuwagon ...
I just wanted to commend Santams call centre. The staff are very polite and helpful and I love the way that they attempt to put themselves in the customers shoes. Awesome service. Will definitely continue to recommend Santam to everyone I know. ...
My vehicle was damaged by a Digistics truck on 14 October 2013. Santam who insures Digistics refuse to replace the alumnium bonnet and bumper of my 2011 Volvo V60 and is only willing to pay for repairing by filling. They offered me R9, 015.00 and the quote from the Volvo repairer was R29, 824.79. ...
I get a call out of the blue ask for R2183.20 payment for a claim that was paid in March 2011. This was a valid claim submitted and approved to Santam for damage to my house which was insured by Santam at the time. I am not sure how an insurance company approves your claim and then after 3 years ...