I am forced to have a prepaid tag. I loaded funds onto my tag. Looking at my account, it shows suspended, and the loaded funds do not reflect. I called the call centre, spoke to Phumulani. Call reference 3001352287. She informed me they are experiencing technical difficulties. My complaint is: Why ...
I live in Middelburg, Mpumalanga and have used the e-toll once since its inception in Dec 2013. I registered online as if I need to use the toll again I could just get a day pass for that day but I see that they have deducted money from my bank account although I did not use the toll road in Jan ...
I received an invoice with an undated photograph and 12 different gantry passes. How do I know that it was actually MY vehicle that used those gantries? The amount I was charged was three times the advertised toll rate on the highway? How can you do that? SANRAL has extended credit to me without my ...
I would just like to say that im personally very impressed with the smooth handling of my etag and account delivery from Sanral. They have shown me that no obstacle is too great when youre polishing a system designed to take money. I would like to congratulate everyone from the call centre handlers ...
I have a invoice from Sanral stating my discounted amount is R220.28 if I pay before 2014/01/17. I received the letter on the 2014/01/23. I called the VPC and no one there can understand that I received the letter late! Its sad that we have to deal with incompetent people from the operator to the ...
I received a bill from SANRAL for the vehicle that I have already sold and it is Registered in the new owner name from 19 November 2013 before this e-toll started. The vehicle Reg. is WGT 173 GP. Sent the Bill to the owner and remove my name and stop sending me invoices and smses. Update your ...