Following a previous complaint Sanlam gave an undertaking in writing to provide me with feedback on a weekly basis. This came from the National Managers office. Needless to say there has been none. Frankly I'm not surprised however it does explain the level of service throughout this department. ...
I have emigrated and am trying to settle my loan as my South African bank account, from which they debit, is about to be closed. I have emailed 3 times, to various email addresses supplied by the website and in response to my monthly statement. I have not received a single response. I urgently need ...
Called Sanlam on the 23/09/2013 to request to cash my policy spoke to Almarie De Villiers she emailed me Application to terminate the plan, i have completed it and send it back with required documentations on the 25/09/2013 since then i have not receive my payment i called the call centre on the ...
For all the years i have worked i have not missed one payment to Sanlam. The company i worked for got liquidated early April so i contacted sanlam and sent through all relevant documentation they had asked for. I was asked to wait three months before my provident fund is paid into my bank account. ...
On Monday 30/09/13 I emailed a letter requesting termination of my policy. I phoned on the same day to follow up and update my details. the agent who assisted me did not guide me on what is mandatory to terminate. Yesterday on the 4th day after sending the letter seeing that no one is bothering to ...
Dear sir/mam i aplied for an status uittree-anuuiteit. Untill now i have just recieved an email with my benaficiary on it. That waas the 31 of July 2013. I have requested it to be sent to my posbox as well because i like all my stuff on paper as well. The call centre lady promised me that she would ...