I sent through a complaint on Saturday morning via email to your customerservices email address, and I thought by now a customer consultant from the Head Office would have got back to me by now to sort out the mess, why has there no one contacted me? How long does it take you to get back to ...
I ordered a parcel from America some time ago and received a postcard from JIMC indicating that I need to send them proof of payment/ invoice for the parcel. They gave me a few numbers to call (011) 961 6000/ 06 etc but NO ONE ever answers the phone to give me a fax number to send the proof to! I ...
I ordered a parcel online on the 15th of December and I was keeping an eye on the online tracking service. On the 9th of January the tracking noted "Departed Terminal Location", so it had left customs and I thought it would be delivered soon. By the 15th of January I had still hadn't ...
First i let their careless mistake pass in October 2012. My parcel was sent to Moroka in the first week of October 2012. I did not get the notification to collect. When I tracked on the internet the parcel was sent to Moroka a week ago- 7 days back. When I went to collect, they shipped it back that ...
I am still waiting for feedback on my parcels stuck at customs, i complained on 18dec and i got a reply, they then said they would contact me, they did and i sent them the tracking number, i have tried again on 3rd of January 2013, still no reply. where are my items? i tried calling all of the ...
I went to collect a package at the post office today and to my horror found out I have been a couple of days too late and you guys have send it back. My post gets delivered to a post box which I am not always able to check once a month. Can't you guys have send me a 70 cent sms versus sending it ...