I called at approximately 23:30 on Saturday night for a pickup at 1:30am. All was confirmed - the pickup & my drop-off address & an SMS would be sent. At 1:30am, with still no SMS I called back & was told that my 'driver is 5 mins away', followed quickly by - 'the booking was for 2am ...
Road trip have endless inconvenient requirements to book a ride but do not stand up to their side of the arrangement. I wanted to use the service to get home safely. I was told that they could not collect me for 2.5hrs. It is unacceptable. Subscribers are demanded to pay on time, call an hour in ...
I happily signed up with Roadtrip in August 2012 for a monthly fee of R232 per month. Only to find that 6 months into the contract that Roadtrip had increased the fee a month after I had signed up. I did not receive any notification. This is tantamount to ...
At membership stage I was advised that I would have to call 30 min in advance to make a booking. This not true as I was placed on hold for hours on Saturday evening - my first call was at 22.43 to make a booking for 24.00! When someone did answer my call I was told that the next pick up was 2 hours ...