Once again RoadTrip has over charged me on distances - even one that they have had to pass a credit note last month. But it seems the credit notes are just sent to you but does not reduce your invoice the next month. I joined them in August 2013 and I think there was maybe one month when my billing ...
So - I have been charged for a trip that I didn't book once I discovered that the soonest pickup was 3am. I wasn't sent an invoice/statement this month and had to request one. Listen to the recordings - and give me a call. Email apparently doesn't get a quick response. I am so glad that at the end ...
My driver was late in picking me up and after only one email i was refunded immediately with no questions asked. Its great to have a company giving such great support and taking positive steps to correct any mistakes they may have made. I will most certainly be staying loyal to Roadtrip and ...
Recently a driver from Roadtrip accidentally damaged my wheel on a trip home. Wasn't the drivers fault, more SANRAL for having a massive pothole on William Nicol. I know I waiver all liability as stated in Roadtrip's user agreement but Ideon managed to arrange a full refund for the damage done and ...
Called at 7;30 on Saturday 12th for a driver to collect at 11;00. Driver failed to arrive, called the call center on numerous times, battled to get through, on the few times that i did get through was put on hold by an automated response, held on for minutes with the call eventually being dropped. ...
I used Roadtrip on 30 September 2013 and according to my car's odometer, the trip was 12km. If that was incorrect and I add and extra 2km (just to be accurate) then I get 14Km. My plan is the mover - R87/month My minimum trip is 15km @ R10.66/km which = R159.90 R87 R159.90 = R246.90 WHY DID YOU ...