I am very impressed with the phenomenal and excellent service by RCI guide MR Bilal Pandor who made it possible at the last minute request to assist me in my accomodation needs for the 2013 KZN Ijtima in Durban. I am very proud of him and would like to say he is a valuable asset and deserves a ...
In February I booked 2 chalets at Loskop Dam for the Loskop marathon in April. One chalet was for family from Bulawayo coming especially to run the marathon, 8 of us were participating, On the Monday before the Marathon RCI called to say they should never have given me the booking as they did not ...
I made a booking at Cayley resort, I want to confirm the unit booked as i want a unit overlooking the dam and mountain. I challenge you at RCI to contact your call centre 011 258 1000 and see if you get any joy. FREAKING I was cut off 3 times, transferred from pillar to post, asked to hold on next ...
I received a call from the RCI call centre and was told that I am currently a Premier Member. I was then informed that, due to an oversight on RCI's side, they didn't have my banking details on file and unless I provide my banking details I would be downgraded to an ordinary membership. Surely the ...
Excellent client care and going the extra mile to resolve a administrative error on the resorts end. Thank you MRS margaret Chitondo, MR Shawn noah and MR Majeed Sayeed. You are absolutely remarkably outstanding. I am proud of you. Continue shining. bless you ...
Was at Cayley Lodge this weekend. Booked an 8 and 4 sleeper. Found that both chalets had same number of pots, frying pan (1 small), pyrex bowls and 2 slice toaster. Was a nightmare to make meals. Breakfast took forever and not enough storage containers. 1 week before check-in, I called the resort ...