For the passed 3 months my gym membership has been double debiting which is ridiculous and reckless from a reputable business. So every time this happens I must go into the bank and pay a fee to have it reversed which is absurd because it's not my fault. Sort this out!!! ...
After my last report about Planet Fitness in Rosebank, where I celarly stated my disability I was given a response stating that I signed a legal document and that it is basically my ptoblem. I clearly stated that I have and issue with my eye sight, and provided proof to the Club General Manager, ...
I was double billed in November and called the Soneike branch to inquire, after 3 days of phones just ringing I eventually got a response but no one could explain what happened. The lady I spoke to took my contact details and said she would find out and call me back, a month later I am stil waiting ...
I asked the lady at reception at Centurion Gate how to cancel my membership. She told me to call the call center and gave me the number. I have since called them numerous times, I have filled in the form on the website (even to JOIN just to get someone to call me back!!!), but have received not a ...
On 12 November 2013 i walked into Planet fitness Rivonia to update my membership with my reality gym benefit which entitles me to a 20% discount on my monthly subscriptions. I gave the required details and was told the link was initiated and would be completed in the same week. My 1 December ...
I have been trying to get hold of Customer services to transfer my regional membership from Western Cape to Gauteng since December 2013. I have sent numerous inquiries on the process to be followed and the requirements from my side but no one has contacted me or even acknowledged my ...