My name is Katja Muller and i opened a gym account with Planet Fitness in Platterkloof Cape town i then relocated to Gauteng and changed my gym to Lakefield. They were glad to take my money for transfer costs but never tranfered me!!! They opened a whole new membership!!! now i am paying for 2 ...
After numerous complaints and promises re. the resolving of issues, no change has happened. Attitude of management and franchise reps towards complaints are non-responding. The gym is in a hectic state 110% of the time. You can't see the floor! People are allowed to train with sandals, people are ...
Last year on the 16 of February 2012 I signed up with planet fitness for a 3 year contract and paid the contract up in full in the amount of R5204.00 and the gym was great up until the fire they had in January of this year. I realize that this was out of there control, however feedback has been ...
I have recently attempted to re-join Planet Fitness again. I had hoped that their revamped image would have contributed to a better customer experience. How wrong. Due to me being on Discovery Vitality, I qualify for the 80% discount in gym membership fees. However, there is a clause to say that if ...
I don't know where the problem, but then again, nothing with this company has ever been a smooth process, this time is no different. I have paid (in full) the fee required to cancel my contract, I have faxed and e-mail you the proof of this, and all of this was done over a month ago. Unfortunately ...
Isn't it ridiculous how a fitness center can stalk you to join, but give absolutely NO response what so ever if you need assistance with transferring membership or query about cancellation of a contract. I have sent 4 emails just to find out what protocol is should I decide to cancel my membership ...