A new pool was installed by Penguin Pools at my house. The pool was never delivered to an acceptable standard. It is now one year later. They have done repairs but it is a disaster. I had a Civil Engineer involved to monitor the process. ...
I posted on Hallo Peter a few months ago how poor the service is received from Pengiun pools. This is just some feedback to say that the owner Derek du Plessis got involved in my problem with the company and that all the challenges were resolved. My pool was fixed. Derek did all possible to assist, ...
We bought a fiberglass pool from then m a yaer ago and in november it had a crack, we contackted them in november, went from one person to another, never called us back. After a long story an tretening them with carte blance, They finally came out to fix the pool 2 weeks ago, two days later it was ...
Bad workmanship not taking ownership, Lorrie in charge of the contracting team does not care about customer service while in construction phase teams arrive on site at 12 pm then have lunch on site start working at 1 pm then leave at 4pm. In the 4 hours of work take short cuts to get the job done. ...
I purchased a pool from Penguin Pools, paid the full amount up front and was promised the pool would be completed in 21 days. Well it's about 37 days now and the pool is still not completed. There are also several quality related issues which I (not a pool professioanl) had to detect and report... ...
Contract was signed weeks ago. After numerous phone calls the team eventually arrived to start digging. Delivery and Installation was promised but they don't pitch. One has to phone every time and ask what is happening. 60% Deposit was paid in good faith. Everyday new arrangements and promises. ...