I called Outsurance for a quotation for additional insurance on my policy and had the pleasure of speaking to Lindy-Lee Timms. She attended to my request with the utmost friendliness, efficiency and professionalism and, to my surprise and of her own accord, reviewed my entire portfolio to my ...
Speaking to well trained and experienced call centre personnel is awesome. Hendrik knew exactly what I wanted and how to give me good advice and assist me in getting value for money. We traded stories and had a good laugh whilst concluding our business in a very professional manner. Your assistance ...
Since I joined as an excited new client, I expected excellent customer orientated service! But all I have ever received is bad service! When I was in a claim process, I has specifically asked how it would affect my premium to be told that it can be discussed at year end or the review stage. After ...
I placed a claim for my car that was broken into. When they refused to pay as my laptop was not concealed in the cubby hole (which it cannot fit.) I was told they would send a letter so that I can appose the refusal, it has now been 2 weeks since I received this call and no letter. I called them to ...
I reported a claim, car was booked in and they confirmed car hire. when i got to panel beaters Monday 21st October there was no rental car in sight. I phone them at 8:15 they promise to get back to me and hour later no response and no resolution. i escalated it to the the so called team leader ...
On Friday afternoon my car broke down in the middle of a busy intersection. I phoned Outsurance and was transferred to Thato Rasentsoere who promptly phoned me back. I was quite unsettled as I was by myself and I feared that my car was causing an obstruction and might cause an accident. Thato ...