Managing an old age home is tough enough without having our elevator out of action for a week. We arranged to have an upgrade from mechanical controls to electronic controls (at some cost!) and were told that the elevator would be out of action for up three days. On day three, the installer, a ...
5 weeks ago the lift to my building in central Cape Town broke down. I have had a long term service with contract with Otis to maintain and service the lift.. After 5 weeks the lift is still not working. The tenants are now refusing to pay their rent due to the inconvenience. Worst of all is the ...
We have been clients of Otis for many years and every few months they skip lift maintenance. They don't even keep the complaince certificates up to date. We pay our bill every month and call them to complain when they don't come out, but they don't care or even respond. This happens regularly and ...
Early this year (2013) I down graded my lift maintenance contract, with a new contract signed. Being invoiced up up June with the higher figure. Every month was promised that the amount will be refunded. Nothing has been done, but the higher amount is being invoiced ...