Made a reservation for 7 people in the morning to celebrate my parents' wedding anniversary, and received a call from the restaurant that evening to confirm. Table requested was not available when we arrived and the Manager was adamant that the restaurant had not phoned me - he changed his tune ...
Manager, Hannes, made us feel @ home and we could see he keeps his waiters on their toes and the small things, even chilled glasses from fridge, made an impression and decent music, not noisy! Was a great experience to visit your branch!! ...
Yesterday was my birthday and we decided to have dinner at Ocean Basket, Windmill Casino branch. We arrived, placed our order for the drinks and waited. When our drinks arrived we immediately placed our order for the food. 55 Minutes later we had to call another waiter (as our waiter did not once ...
Waiting on a flight which was ready to board at 18:10, we walked into Ocean Basket at 16:35.To our absolute shock, most of us either had to gobble the food up or put it in a take-away box because by 18:00 we still had not received out food. Almost 1hr30min later - no manager and no explanation ...
I was disappointed with the manner in which a complaint was dealt with after we waited an unacceptably long time for our food to arrive. Our food arrived cold from the kitchen, and the side salads and salad plate took an additional 15 to 20 minutes to arrive from the kitchen, which they did, one by ...
We visit the restaurant on Saturday night the quality of fish and batter not up to standard.the bread was overheat and tough.when I phoned to complaint the senior manager not once apologize for the quality of the food will take it up with his managers. The night in question not once did a Manager ...