I think it is disgusting and un-acceptable that the agents at the DSTV call centre have no clue about how THEIR agencies operate or what they charge! When you then call the call centre to complain, the supervisor then has an attitude with you. I have come to realise that we live in SA and because ...
On the 15th of December i walked into dstv customer care in Randburg and i told the Agent to down grade 1 of my decoders to Compact and keep my PVR HD decoder on premium. I then asked her how much it is to pay for both decoders until the end of January 2013 she said it was R1, 417.26 which i payed ...
My decoders ownership was transfered to another person without my permission, and now I want to use it I am told that I must pay the arears on the account of the person that MY decoder was transfered to. I must have spoken to at least 5 so called managers and they cannot get it through there very ...
I have a problem on my DSTV/multichoice account. Since Oct 2012, I have been charged R65.00 extra on my account - my normal amount due is/was/should be R654.43. but now is incorrectly R719.43. I have called multichoice 5 times since I noticed the issue (I even went into the Pretoria East office one ...
I received 2 sms's from DSTV over the weekend informing me that my account of R60 has not been payed and that my service was going to be disconnected. Also that a reconnection fee of R50 would then apply. I did a payment of R40 at the beginning of December. The last statement that I received did ...
Thanks to the lady that called me, sadly I forgot her name :) she took my bank details for debit order payments. I was wondering now, when during the day is the debit suppose to go off as my deduction date is the 28th, today. ...