The call centre never seems to have a consistent answer regarding the exclusion of a previous feature which was very useful. That was when a song was being played, the artist, title plus other useful information was displayed on the screen. Now one only has a blank screen with no information on it ...
I have being trying to speak to a multichoice consultant for 2 days. After waiting on the line for over 15 minutes at a time the call gets dropped. If multichoice call centre is sooo busy then it's either their staff are inefficient or that multichoice service is so bad that there are so many ...
I understand that the call centre gets thousands of call per hour, they work under extreme pressure and needs to deal with rude and impatient customers. So when I phoned the first time I was friendly, courteous and patient, I explained the scenario and the agent gave me an amount I needed to pay to ...
My service wassuspended 04/03/13 & when I contacted DSTV, I was advised that my debit order was unpaid 25/03 due to insufficient funds. I got paid on the same date & ALL my other debit orders went through successful. I disputed the information with Multichoice & even sent my bank ...
What a experience! spending 4 hours over a 2 day period on the phone (which costs me money) they cannot resolve my xtra view issue. After being pushed from pillar to post, I eventually landed up at what was obviously a Z grade employee that told me my decoder was faulty. I took the decoder to my ...
I was very unhappy when I woke this morning to an sms saying R1217 has been taken off my account by multichoice. Firstly, I was unhappy about the amount. I reconnected DSTV on the 1st of February and was told that my account would be debited on the 5th of Feb, which it wasn't. So I get that the ...