This is the THIRD time in the space of three weeks that I have waited for 10 minutes for an answer by the call centre. Since I am calling from another cellphone on another network (my MTN SIM card is in my tablet), holding for longer than 10 minutes is very expensive, and I have terminated the call ...
Good morning I upgraded to a Samsung Galaxy S4 at East Rand Mall on the 14th of Aug 2013, I was told that it is LTE capable and to my surprise I found out in Oct when the MTN S4 LTE network was released that it is not. The person who sold me the phone is Darren Harris. I have tried making contact ...
On 19 November 2013 I requested to port my number from MTN to Vodacom. This request was approved and processed on 27 November 2013. My debit order went off on 1 December 2013, for the debit order goes off in arrears, and it was for the end of October 2013 invoice. I was then told by MTN that my ...
I have tried on several occassions to get someone to assist me with a billing query which MTN has messed up. All they do is send me emails telling me they tried to contact me and yet they havent. absolutely shoddy and disgusting service. ...
After my first complain on hello peter, mtn eventually came back to me. I paid the money to have the contracts cancelled on 23 Dec 2013. I have already sent the proof of payment to have the cancellations processed. It is the 2nd of Jan 2014 and it is still not cancelled. Im also already waiting ...
New year and still no action regarding the same complaint. its now nearly 1 Month since my original complaint and even after all promises of (we attending to this) still nothing is happening... pathetic!!! to say the least. 1month since the official complaint but its been an ongoing problem for ...