I'm shocked by the level of service received from Mercedes Benz Insurance. The service is impersonal with email that have no author, signed by Mercedes-Benz Financial Services South Africa (Pty) Ltd. This makes it imposible to follow through. Hold time for their 0861 324 653 number is 30 minutes to ...
My car's steering lock malfunctioned on Wednesday 3rd April 2013 which resulted in the vehicle not starting. I called Merc Rosebank (becasue I have dealt with them before). Merc Rosebank said sorry the area I am in is not theirs and it should be M2 City. I then spoke to Merc roadside assist and ...
Good day, I'd like to compliment one of your employees, Joshua Jivaruthanum, for the excellent service he has provided me with. His professionalism and ability has exceeded my expectations yet again. "Exceptional client service is about going beyond what is realistically expected of you. It is ...
The window winder mechanism of my Mercedes Vito CD 115 somehow got the cable damaged. This could not be abuse, as it is electric and is only used infrequently, being the passenger side. The cable (probably worth R5) is all that is damaged, but one has to replace the ENTIRE mechanism at a cost of ...
I have been trying for 3 days now to get hold of Mercedes Benz Financial Services. Theire call centre line on 0861 324 653 always has "high call volumes" and no one replies at [Email Removed] I have bought my last Mercedes. ...
I would like to tell the world about the excellent service I received from Mercedes Benz! My father in law asked me to take his Mercedes in for a service. I did so and had to keep the car with me while they fixed the radio. I left the parking light on for the whole weekend and found a completely ...