I have been trying to get Medihelp to process my claims but it has been a nightmare. Every statement I receive does not reflect discussions with the call centre and I am tired of calling them every week to find out why this is so. I am not sure if there is a breakdown in communication between call ...
I arranged for a Specialist visit through my medical aid, I was given permission with an authorisation code that is valid for 10 days after visiting the specialist (for bloodtest, x-rays ect). The specialist sent me for bloddtest, which I went for the next day. 5 tests were requested. When I spoke ...
RECEIVED AN AUTHORISATION VIA SMS ON THE 13/02/2013 FOR RADIOLOGY. WHICH I HAD AN APPOINTMENT THAT SAME DAY AS WELL WITH THE PHYSICIAN WHICH I HAVE A DIFFERENT AUTH NO. THE HOSPITAL SENT THE BILL TO THE MEDICAL AID WHICH IS NOW REJECTED AND WHEN I CALLED THE CALL CENTRE I SPOKE TO A LADY BY THE ...
There is too much that Thalita has done for me and my daughter to fit in this little block. All I can say is that she is kind, compassionate and always willing to help. If all your employess had Thalita's attitide and empathy, Medihelp would be ALWAYS be the best medical aid company in SA. ...
Soo shocked at Medihelp wow. i couldnt pay for January end of december. I recieved a call from a lady that told me i need to make arrangements to pay for it because wat has been deducted end of Jan is for Feb. They just decided to terminate my membership now in Feb but on the 28th they debited. I ...
I joined Medihelp in November 2012, Ans since then, If I have a query, Medihelp responds within minutes on Facebook, calling me back explaining everything in detail with me. I have never had any problems with them at all. My son had his tonsils removed 2 months after we joined and they covered ...