I do not usually generalize, but I think the staff at the mango refunds and finance department are incompetent. This is the second time that I have to voice my opinion on a public platform about their incompetence. I am still waiting on my refund since 23/05/2013.They inconvenienced me by deducting ...
Hi there Typing this email in utter disgust of Mango's service and policy. Had a flight booked departing KZN on 17 June at 15.20. i arrived at the counter at 14.45 expecting it to still be within the time required to check in. I was rudely told by the teller after a phone call to check, that the ...
I was booked on a flight from Durban to Johannesburg on Mango airline JE248 at 15:25. I attempted to check in online a few hours prior to the flight and was unsuccessful. I got to the airport at 14:40. Two check in assistants were busy helping one lady and here i am waiting in the queue in the nick ...
The incident happened on the 11 May 2013 when I was flying from Durban to Johannesburg. At check in I was supposed to provide my credit card for verification but I had forgotten it at home. I was asked to proceed to customer care to resolve the issue as the ticket could not be issued. I received a ...
I would like to get my money refunded as up to this date, I still haven't received any confirmation for a booking done on the 04th June 2013.My booking was made on the 4th June at 12H00 and payment was made on the same day 12 minutes later. At 12H49 I sent an email to enquiries requesting a ...
Hi mango have advertised a special whereby if you are an Edgars club member you qualify for a 20% discount on flights. The process is supposed to be simple, you go to the Mango website, fill in your card number and choose the dates you want to travel. However despite doing this the prices remain ...