Hi A policy I have taken has matured on the 1 July. Several calls were made to the call center inquiring what documents needed to be presented or sent to Liberty in order to have the policy paid out. I have spoken to 4 call center agents and even went to Liberty Life Mt Edgecombe and spoke to ...
I surrendered this policy over a year ago and I am still being debited through stop oder - per my payslip. They keep asking me to submit proof of account which makes no sense. I do not understand why i should resubmit proof of bank account again when I did this a long time ago. Please process my ...
I have two policies with Liberty and since I changed jobs I did not pay May's premiums. I did send a debit order form (for both policies) towards the end of June and no money went through my account and when I called in at the call centre they told I submitted too late and the lady told me she can ...
I phoned Liberty on 7 June to cancel my policy. I was told I had to sent in writing a request to cancel the policy, which I did the same day. I would expect that this would be enough to cancel the policy because this is what Liberty's asked me to do. Since then I have had no response from Liberty ...
I surrendered my Liberty Life policy on the 18th of June and the thing was supposed to be paid after 5working days now it has been 12working days yet I have not been paid now they telling me that I now owe them payment for the 25th payment yet this policy was surrendered by then but for some reason ...
I have been trying to surrender two policies. The system is so swamped in beaurocracy that in three weeks I have had no success. And they take the funds from my account, even though i have requested the policies be terminated. If I send an email I get the form reply saying I will get an answer in ...