My medical aid short paid my lab-account with an amount of R183.20. Till date of this complaint I have not received any statement for this amount. I enquiry from my medical aid why this wasn't paid, and they said that Lancet used the wrong ICD-10 code, perfectly explaining why 4 of the bloodtest on ...
I am bursting with anger at this moment. I have received an sms from 'nowhere' (as nobody can tell me who sent the sms) saying that I've been handed over to ITC due to an account not being paid by my medical aid. I have been struggling with Lancet and Medihelp to sort out an account. In the first ...
In spite of making arrangement to pay off my dad's Lancet account, this has been handed over to ITC. On top of that I came to an agreement with the Contact Centre Manager to pay the last payment by 10 August. I settled this earlier on 2 August, (sent confirmation email to Lancet accounts and to the ...
My Mom go's for her PI every 10 Days. Discovery has given her the ICD 10 code. But Lancet does not us them. So know I have been ITC. Because Lancet put wrong code on claim. and Discovery keeps on rejecting the claims. If you phone Lancet account. You get told that they can't fix the account and you ...
In May I took my daughter to Roseacres due to abdominal pains. The doctor ordered some blood test which Lancet did. Neither the doctor nor Lancet told us what the test were for and when the results came I was simply told that everything is normal. Since my medical aid did not pay I received an SMS ...
I had a LOT of back and forth with incorrect billing, threatening text messages about being handed over, when your systems and processes are CLEARLY at fault! On top of that, I've had to deal with incompetent and RUDE staff who put phones down in ones ear. As long as I have a choice, I WILL NOT use ...