I ordered a gazebo and it got delivered on time within a week. The gazebo sail was torn the first time I used it so I contacted Groupon to have it replaced or refunded. After sending my mail and waiting two weeks (AUTO RESPONSE SAYS 72HOURS RESPONSE TIME) I decided to phone because no one is ...
Groupon voucher purchased and payment made on 08/11. Received email to say that my query would be attended to but I had to call them now more than a week later only to find out that my payment made was rejected as I rounded the payment up the nearest rand instead of paying the exact amount. Now I ...
I purchased the Chocolatier Melting Pot on the 6th October 2013 and I still haven't received the goods as yet. Every time I call the terrible call centre they send me an e-mail to say it will be delivered in 3 to 5 days time but I never receive the product. The service from this company is ...
I ordered a groupon approx. 2 months ago for movie tickets but after 2 weeks of having no voucher issued I thought I should pursue the matter. I sent emails and got no response. Finally I called the contact centre and was told that the issue would be escalated and that I could expect a response. A ...
I PURCHASED A MASSAGE VOUCHER 5 MONTHS AGO, 30 PHONE CALLS LATER, I COULD NOT GET A BOOKING WITH THE VENDOR, I SENT MANY EMAILS TO GROUPON AS WELL AS MANY PHONE CALLS TO THE CALL CENTRE, BY THIS TIME THE VOUCHER HAD EXPIRED, BELIEVE IT OR NOT, GROUPON SA SENT ME AN EMAIL CONFIRMING THAT THE VOUCHER ...
I ordered a Double Heart Pendant with SWAROVSKI ELEMENTS on Groupon online orders. I paid on 7th October 2013 and delivery should have occurred within 2 weeks from order. Today is the 18th November 2013 and I have not yet received my order. I have called numerous times and sent numerous mails and ...