After experiencing what I can only describe as shocking service as described in an earlier complaint, Neo Kunene called me to follow up. She was very patient despite the difficulties we both experienced with the call connection. She was extremely friendly and helpful. Most of all, she listened. She ...
So I am a client of Standard Bank Private Bank. With all the promises FNB makes in their ad campaigns I decided that I want to move my account's to FNB. Filled in the form on the website got an email back with qualifying criteria. I do qualify and I sent a mail back. Go this mail back on 25 June. ...
I tried to purchase a data bundle of 500mb and then got an error message the whole time saying "your transaction could not be processed, please try again later". So naturally I did and still nothing happened and jothing was debited. And then a while later all the times a tried was ...
I bought an Apple iphone through FNB nearly three weeks ago (18 June 2013) and activated the phone on 19 June 2013, Since that day it gives me a "NO SERVICE" notice I have notified FNB, received conformation with case numbers, ticket numbers (smartphonequeries and sales@ [URL Removed] 13 ...
On the 27 June 2013 I called Fnb contact center regarding deduction on my Platinum cheque account. An agent told me she noticed the deductions but they don't show to which beneficiary are they going to and I must contact Fnb sunny park because its my branch and they will tell me what those ...
"Hello BraamSwanepoel, Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused. I have escalated your comments to Home Loans to investigate and they will provide feedback. The complaint reference is 307256. Kind Regards Celeste Kruger ...