I have had an exhausting battle the last few days with Fedhealth getting my managers chronic medication approved for earlier collection as she is leaving for Argentina soon. Some of your agents are TERRIBLE: We sent an email with the request and the flight ticket, medication and branch for ...
I have been on Fedhealth for /- 10 year. Paying a minimum premium of R2000 a month. I have had the minimum claims and paid a of a lot out of my pocket. So on Thursday the 11th of July I get a SMS from them saying that they have handed me over to ITC because of non-payment of my account. I have left ...
I called in twice regarding my benefits, and was told that if I claim for my consultation at doc Fedhealth will pay same as it forms part of my benefit. I spoke to two different call centre agents and both advised I just have to send in my invoice and I can rest assured as it will be paid. I did ...
I have submitted a claim that I have paid in full through to Fedhealth on 27 June 2013. After following up with the call centre, I was informed that it would be paid through to the service provider (Dr). I then informed them that I had made payment and was informed that the Dr statement would need ...
I HAVE A 21 YEAR OLD SON WHO IS PHYSICALLY AND MENTALLY DISABLED. i APPLIED FOR CHRONIC MEDICATION OF A CREAM FOR THIS CHILD'S SKIN. IT IS A CREAM FOR ECZEMA. AS THIS CHILD IS BED RIDDEN, HE CAN NOT WALK OR TALK. HE WEARS NAPPIES AND STILL DRINKS A BOTTLE WHICH YOU HAVE TO HOLD FOR HIM. AS A RESULT ...
I have had a no of my approved "pre-auth" claims come back as unpaid and dont even try to call them cause they will run around the bush giving stories of supplier not submitting claim correctly or that claim is not covered from risk but they pre-auth it... Never has any issues with ...