I have been trying to reach someone to discuss a matter relating to a PMB. Either I am put on hold until I get cut off or I get put through to a consultant only to have my call cut off before I am able to resolve my issue. No one calls me back and I can not make endless phonecalls. I have spent ...
I have a bone lodged in my throat which needs to come out immediately, instead of going to the emergency room where this matter would have been resolved instantaneously and covered by you I presume, I decided to go to my Gastro-Enterologist to have the procedure done at my convenience tomorrow. It ...
I have been diagnosed with adult ADD and cannot function on a daily basis without medication as this is now affecting my work, relationships and all other aspects of my life! I approached Fedhealth to ask if the medication can be covered under my chronic benefit and was just give a straight out NO ...
Member had hospital plan with Fedhealth. The policy was cancelled during February 2013 because of the fact that the member was unemployed and could not afford the monthly premiums. On the date of cancellation there was some money in a savings fund which must be refunded to the member in August. ...
I have been particularly frustrated lately with the lack of competence and assistance I have received from a few companies, BUT not the Fedhealth Call Centre. I called to enquire about a procedure I needed to have and to get an Authorisation number. I was met by a Bubbly Estella who greeted me with ...
A month ago I submitted a bill for my physio after an op. Authorisation was given (for a physio that lives in Australia) but the bill - two and a half grand - that was submitted at the same time still hasn't been paid - two chase-up emails have been acknowledged, but not answered. As a pensioner I ...