Twice now we have had goods sent up to Polokwane via Fastway Couriers. And twice they have gone out of their way to ensure that we got our packages on time. We tend to have no one at home after 3 in the afternoon so try and get our stuff done before then. I called them to find out when they would ...
I had a customer trying to query a parcel tracking details, after ten minutes of holding the operator answered only to hang up the phone!!! I called myself, and lo and behold, I get the same, i gave the operator my tracking details, and i get hung up on as well! This is disgusting! We use your ...
The question rather-what didn't happen! Im sad that a company has so little regard for service! Iv been with them for around 3 years now & there have been so many problems. Parcels hardly ever get dropped on time. They drop parcels at wrong places, give to garden boys. Whats the absolute worst ...
Hi My item that was sent to me in December was by an employee who was then caught and arrested however when enquiring as to weather they will reimburse me, the franchisee rajesh, spoke very rude and arrogantly refusing to reimburse me and refusing to cooperate. ...
My package was "was left by the courier and is currently at our depot." because (to quote your customer service agent) "the sticker had fallen off the parcel". This was after an agent from Pretoria had assured me sometime after lunch that my package would definitely be delivered ...
After I logged a complaint on the 24th Dec regarding a parcel I never received and wasn't informed that they closed at 12.00 on the 24th Dec. and even after giving them our contact details to call us which they promised to do and calling the call centre earlier that morning where again I was not ...