I sent a complaint on behalf of my grand mother about her billing on Friday, 01.02.2013 via customer care email. Reason being I first called the call centre and received no HELP whatsoever... And I only received a pathetic response on Friday 08.02.2012 simply sayig: Feedback for your complaint, ...
I called the Customer Care Centre Several Times. 88586508 15:38 Breaker was fixed 88631923 18:20 Engineer will be sent 88644876 10:40 No engineer on standby 88645230 05:15 Engineer to be dispatched at 8am We are a LPU customer which is supposed to be at max without power for 4 hours. We have an ...
My name is Samuel Ramalivhana. I have a shop which uses Eskom electricity and my problem is that we always pay the high tarriffs irrespective of how much we used. So i want to have the prepaid meter installed so that i can see what i am using. I tried to speak to the responsible people and they ...
We changed our electricity supply from the conventional meter to a prepaid. The meter has been giving us problems since it was installed three hours ago. It trips every 1hour and we reported it to Eskom- as due protocol, . a kind named technician-Koos was sent out to help us at 5pm- he told us the ...
Eskom seems to not really care with its customers, I actually feel like we treated like dirt and the reason why they doing this is because they don't have competitors and they know that we really on them, well for the record I hope they save this message bcoz I will show it to them one day when ...
On the afternoon of the 29th January 2013, shortly after 16h00 my power supply was cut off. I then made a payment on the 30th, inclusive of the immediate reconnection fee, faxed the receipt as proof of payment and called the call centre. I got confirmation from the call centre agent that my fax was ...