We recently booked as a family for the spa package at emerald casino which included a nights stay at the hotel. According to the package one was to receive treatments, hotel stay with breakfast, lunch overlooking the river, dinner and a voucher package for the resort. We were told to arrive at 9 ...
What a shock to receive such unfriendly rude service from the staff and manager. ...
On the 13th December 2013, we had our company at The Boma-Emerald Resort. When we booked the venue, we were told that the buffet is open from 12:00 to 15:00, and thereafter we can enjoy some drinks. We paid our bill after 15:00, and also told that there is a compalsory 10% tip that we have to pay ...
We booked requested 2x sleeper challet but we were advised that they only had 6xsleeper and 3x two sleepers. As we were a group of 12. On arrival we found the chalet's were very far from each other and we couldnt find the 6 sleeper. On returning to reception to query once again Elmarie was ...
There was an incident at the Emerald Resort & Casino involving unfair and bad treatment towards my underaged son, by the security. I spoke to Deon Basson who promised to give me feedback and I have also send a mail to Mr Rice, who referred the matter back to Deon Basson. Until today, no-one has ...
My family and i heard so much from friends about Emerald Resort and since we all have kids we were planning a weekend away to try it out. We decided for some reason to go to the aqua dome this past Saturday (07/09/2013) and to our surprise we were uterly put off by the over crowded area and bad ...