On Easypay website they advertise that if you open a VCPay account with them and transfer money into that account from your bank namely Standard Bank your funds will be available within 30 min. It's now 5 days later and numerous calls like 4 to 5 calls a day. Karabo or David or the supervisor keeps ...
I have decided to, for the first time, use this site. It seems that at least questions are answered here and not by the call center or the email support. Since I joined I have always had issues buying electricity. This time the call center says that the error is with the municipality and I have to ...
After deducting the whole amount for all the transactions; AFTER THE FACT EasyPay shows that two of the transactions have failed leaving R7100, 00 in LIMBO. Only one payment went through for R250.00, yet more than R7000.00 was deducted from my credit card; when I phoned the call desk at EasyPay all ...
I have paid 3 batches of transactions over the last three days and on each occasion there is at least one transaction that fails. Please explain that why when you have an authorisation for a specific amount (which is then held by the bank so authorisation has been granted), does a transaction fail? ...
In June, my husband and I tried to purchase electricity via the easypay site. It was rejected by the site, but the money went through. We then got a phonecall from our bank saying that our bank account has been red flagged for via the Easypay site. We informed the bank that we were just trying to ...
On Sunday I tried to buy electricity from your on-line site. You debited my credit card for the amount yet I got no voucher. Yesterday I got a call from your help desk stating that it would take 7 days to refund me. That is unacceptable. Either refund me today or give me R450 voucher TODAY. I ...