How long must I wait for this manager to phone me? Till 2015? If I don't receive any response then I will have to take this further... I'm really not happy with the service I'm getting... after so much money I've spent at their store they can't do a simple thing which is exchanging or give my money ...
I had purchased 3 beanies from earthchild last year. I paid over R300 for the beanies. My kids wore them for not longer than a day. The one beanie had its thread coming out and the other 2 were completely stretched out. I returned the beanies but was told that they will credit one but the other 2 ...
Poor service, bad customer service, long waiting hours to purchase in the store. Is the customer not always right? Written credit notes and then when used accused of not being valid and having to reimburse funds. Bad attitude from staff and head office management. Accusations of not paying due to ...
We bought some clothes for the kids from this shop. We returned the goods as it did not fit nicely on the kids. They told us, very rudely I might add, that no returns are accepted after 14 days, even with a slip and tags. Also no vouchers are given for returns. Be careful of this store. All good ...
Since the birth of my child I have become a regular earthchild shopper and probably have up to now bought most of what is available in his age group. I regularly go to both Cavendish and Waterfront but the service at these stores are worlds apart. Waterfront is great, accommodating, goes the extra ...
I placed an order late Friday night- only after I placed my order did I realise that I should have structured my purchase differently to make use of the "Buy three, get the fourth (least expensive) item free" offer. I sent an e-mail to the on-line manager asking her to assist and to ...