Requested authorisation to have lipoma removed from left foot. This growth as progressively got bigger every year for the past six years and now is painful especially in winter shoes. We pay expensive fees on Classic Comprehensive only to have authorisation declined. I find this extremely unfair! ...
I was hospitalized with diabetic ketoacidosis (E10.1) which is a medical emergency and falls under the PMB condtions in June 2012. While there my doctor did all the tests accociated with this as I have had diabetes for 24 years. The medical aid refuses to pay for the lab tests as they say that the ...
I am on the discovery medical and in december I applied for my husband to be added onto my medical. I have had to follow up with discovery on numerous occassions whether he was added or not. I am told a month later I had to send it to some other woman at my work place before I can add him which I ...
I have infusions every 4 weeks. An account from the doctor with identical procedure/Nappi codes needs to be processed monthly The account is very clear and understandable Discovery continues to make the identical processing error: Discovery processes 50ml of sodium chloride as 50 units - and then ...
I faxed 3 claims to discovery at the beginning of December and i still havent received a response from them. I then called discovery twice at the end of December following up on the claims, and both agents said they will investigate and get back to me and i am still waiting for that phone call. I ...
Customer loyalty?? what about company loyalty. My husband upgraded his medical plan with discovery in December to be effective in January. Earlier this week, we tried to add me to his medical aid which is higher than mine. BOTH OF US ARE AT DISCOVERY. We are being told that I cannot move to his ...