After spending in total over 2 hours on the phone being placed on hold, calling back, getting reference number after reference number, speaking to different agents with no one taking responsibility, I have still not been paid my Medsaver benefit. What a waste of my time Discovery. Useless service! ...
Discovery has really pulled a fast one on me. I recently had an emergency C-section delivery of our daughter at 34 weeks. All prior visits to my gynae were paid for by Discovery. We were given a baby hamper by Discovery (thank you again). During this time Discovery were fully aware that I am a ...
Lodging a complaint here is a last resort - I have tried through the call centre, emails and walk in centre to action a few rather straight forward instructions. I needed to Add a Dependent. No matter what I asked, it never got implemented. I sat for 2 hours at the Walk Inn Centre, I received ...
I cancelled my membership in December because I moved over to another medical aid. In January my old premium of R2590 was deducted so I reversed the amount (my certificate stated that membership will be cancelled on the 2012/12/31). I then received an email and sms stating that my membership is ...
I have been trying to claim back money that i had to pay upfront for a consult. According to the medical aid plan that I am on, i should be allocated 6 consults from this provider. But it has been nearly three weeks of backwards and forwards trying to get a payment from Discovery. They seem to ...
I had a ACL repair done on my right knee at the beginning of August last year and as part of the surgery my surgeon fitted me with a knee brace that restricted my movement to prevent the risk of the screws pulling out and having to redo the operation. This brace was fitted towards the end of the ...