I have been dealing with this medical aid for the past ten years. I would advise anyone that wants a medical aid not to join discovery because they never seem to sort out anything. I have battling with payments for the past 4y that was supposed to be sorted out. I have to spend endless amount and ...
Hi. I contacted discovery a while ago about my late penalty deductions, so i spoke to Genevieve Fredericks from discovery and she needed info to stop late penalty so i forwarded all info and she saaid that the late penalty is stopped, then after 2 months it contuneud being deducted from my salary. ...
My husband and I are expecting a baby boy within the next 2 weeks. I phoned to enquire what the procedure would be to add him as a dependant on our current medical aid scheme with discovery and also the additional premium. I was then told by the consultant that we will also be paying an additional ...
Called discovery at 9:55 to get an ambulance to my home as my mum fell very ill was told to contact ER24 as they are the ambulance that is contracted to discovery. Call them at 9:56 and the call agent logged it and sead he would call back and give an ETA. 10:35 I call back only to be told that the ...
I am trying to find out why Discovery has over billed me by R181 for the past two months. Discovery has had the audacity of responding on 8 March to a complaint logged previously for the same matter, and no one has contacted me since. I can't imagine how such a simple query takes more than two ...
I called discovery this morning as I had few concerns regarding my medical aid. Got through to Anthea, I don't remember the last time I spoke to someone so nice on the phone. She was so polite and so efficient. Very happy with the service I received from her. She is definitely an asset to the ...