I contacted discovery on the 06/01/2014 to update my claim re imbursement banking details in order to submit a claim. I was advised that I need to send through sum documents to verify that the account belongs to me. I sent it through on the 08/01/2014, contacted the call centre again and I was told ...
My son called to enquer 1 thing spoke to umklanla n he did not want to assist my son whiel I was not avail to do the verification on this card however my son pays this membership for me this consultant was very rude and did not want to answer 1 question so due to the worst service I have ever ...
I can not believe that Discovery Health has done me in to the tune of OVER R6000 because so "self payment not reached' nonsense... What the are they talking about? This is BS! I just called the call centre and they gave me some stupid excuse that I have never been notified of. What the is ...
On 19 December 2013 I sent an application to put my parents on my medical fund as my dependents. The acknowledged receipt of my application on the same day via e-mail and SMS. Although Discovery undertake to only take 3 days for your application to be processed, I heard nothing from them. On 8 ...
I am on the Classic comprehensive plan which is the second most expensive discovery plan. I kept on seeing my self payment gap rise and rise and that's despite not buying any schedule 1 and 2 meds, always bringing a prescription and taking whatever I can on chronic. So the call centre guy tells me ...
I have emailed the lady multiple times now just to get a confirmation letter stating when my membership was cancelled as I need this for my new medical aid - this poor standard of service is exactly why I left Discovery in the first place! ...